Tag Archives: wales

HACKED: PUB CHAIN JD WETHERSPOON; 500,000+ CUSTOMERS’ RECORDS BREACHED

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Pub company JD Wetherspoon has confirmed that its database was the target of a cyberattack. The data breach could potentially affect over half a million customer records from the database.

A database of over 650,000 customers of UK pub chain JD Wetherspoon has been breached by unknown malicious hackers. According to a statement put out by the company, a “very limited” number of customers have had their credit and debit card details stolen, although they are unlikely to be used for fraudulent transactions.

While the card data was not encrypted, only the last four digits of payment card details were stored in the database to begin with, according to CEO John Hutson.

The statement read:

These credit or debit card details cannot be used on their own for fraudulent purposes, because the first 12 digits and the security number on the reverse of the card were not stored on the database.

In a BBC report, it is revealed that the database also held details of 656,723 customers such as:

  • Names
  • Dates of birth
  • Email addresses
  • Phone numbers

The breach is significant, despite the lack of financial information stolen as it is entirely within the realm of possibility that expert malicious hackers could potentially use the breached personal data to engage in identity theft of phishing campaigns.

In a letter to customers, Hutson stressed there was no evidence to show any fraudulent activity from the breached data. Customers are also recommended to stay vigilant against any emails or messages that request them to click or download any files or request any financial and personal data.

An excerpt from the statement read:

We apologize wholeheartedly to customers and staff who have been affected. Unfortunately, hacking is becoming more and more sophisticated and widespread.

The cyberattack struck the company’s old website between June 15 and June 17. The website has since been replaced. Wetherspoon was only made aware of the possible breach on December 1 while confirming it soon after.

The United Kingdom has weathered a blitz of cyberattacks lately with the TalkTalk hack proving to be the most prominent data breach in recent times. Over 4 million users’ personal details may have been compromised with the telecom and broadband provider noting that it might cost the company upwards of $50 million as a one-time financial hit.

Featured image The Flying Standard pub from Shutterstock.

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Call Centre Dialler

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Blue Telecoms - Call centre Dialler
Blue Telecoms – Call Centre Dialler 

Website: http://www.bluetelecoms.com

Both outbound and inbound call centres rely heavily on diallers to significantly increase the performance of their sales agents. The most common issue the call centres that we speak to experience, is the amount of dead time agents have while waiting for calls, as well as how campaign data is utilized.

Outbound diallers, such as VICIdial, are used to make multiple outbound calls per agent to the data lists in your campaigns, and then connect only human answered calls to your agents.

The main difference between a predictive dialler, and other sorts of diallers such as progressive, is that predictive diallers use complex algorithms to calculate how many calls to make at any one given time to ensure that agents aren’t constantly waiting around for calls.

Why use a hosted dialler?

The most obvious reason for using a hosted dialler, such as the ones offered by Blue Telecoms, is cost. The initial outlay for an onsite dialler is usually in the range of £100,000! Even more if you opt for call technology such as ISDN.

In addition, it can take weeks to plan and install an onsite dialler, whereas as long as you have a stable internet connection at your office, a hosted dialler can be up and running in hours.

As far as maintenance and upgrades go, a hosted dialler wins there too. There’s usually no further costs for maintenance and upgrades to our hardware, and most of the software, whereas an onsite dialler would require a specialist to come out and perform the work, or to have a specialist member of staff, or even a team to carry out the tasks.

And, if you ever decide to expand, a hosted dialler can be expanded with usually no disruption to your call centre, and can be done almost as quickly as the initial setup, whenever you want.

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